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Terms and Conditions

IMPORTANT: THESE TERMS AND CONDITIONS (“AGREEMENT”) CONSTITUTE YOUR AGREEMENT WITH CRYSTAL APPLIANCE REPAIRS AND WILL APPLY TO YOUR SERVICE ORDER. Is subject to regular update without prior notice or permission.

NON-REFUNDABLE DIAGNOSTIC FEE

We charge a non-refundable service fee (the “Diagnostic Fee”) for all non-warranty visits to Customer’s residence or business. The Diagnostic Fee will be quoted to you prior to our visit. The fee covers costs incurred by us for travel and the performance of diagnostic services by a trained Crystal Appliance Repairs technician. If the unit is found to be uneconomical to repair or customer does not wish to proceed with the service, a service call fee will be charged. By accepting the Service Order, you acknowledge and agree to pay the Diagnostic Fee in full whether Crystal Appliance Repairs performs recommended repairs or not.

MULTIPLE UNITS:

Crystal Appliance Repairs often makes appointments for customers with multiple units. A service fee will be charged for each unit.

ESTIMATE:

Estimates will be valid for 7 days. The customer is responsible for reviewing the estimate with the technician. Payment of parts and/or labor indicates approval and complete agreement by the customer to have Crystal Appliance Repairs to repair the appliance at the price quoted on the estimate. If applicable, VAT is included.

REPAIR COST: The repair cost is based on the job, not on the time the repair takes to perform.

PARTS: Parts will be ordered within 24 hours of initial visit. Depending on part availability, most parts will arrive within 1-5 business days. Special order parts may take longer. Unfortunately, we can only relay ETA information given to our company by our part distributors. Once the part has arrived, the technician will contact the customer to schedule the part installation. Crystal Appliance Repairs reserves the right to retain old parts and components that have been replaced by a Crystal Appliance Repairs service technician.

PAYMENT TERMS AND COLLECTION COSTS:

Payment is due and will be collected upon completion of the repair unless arrangements are made prior to the repair. Payment may be made in cash, EFT or credit card. You agree to pay all expenses incurred by Crystal Appliance Repairs for the collection of any unpaid amounts including, but not limited to all attorney’s fees, filing fees and costs. Past due amounts shall bear interest at the annual rate of 18%, or the maximum otherwise allowed by law, whichever is less.

WARRANTY:

Crystal Appliance Repairs offers a 90-day warranty on the labor and parts (see below for exclusions). Warranty applies to same problem. There is no warranty against additional or more extensive repairs, against other problems which may occur on the same unit (even if involving what appear to be identical symptoms), or against incidental damages. If a problem arises within this time, we urge customers to contact Crystal Appliance Repairs immediately so we may schedule a follow up appointment to address the issue. The warranty will be effective on the part installation date for a period of 90 days on both parts and labor. Warranty is only valid if the repair is performed by Crystal Appliance Repairs technicians. Improper usage of the appliance automatically voids the warranty. Warranty is void on relocated appliances. If you do not perform proper maintenance, then we will void your warranty. If service technician is dispatched on a unit under warranty and the complaint cannot be duplicated, the service technician will not perform any other action, other than testing the unit. If service technician is dispatched more than two times under warranty and cannot detect an error within the unit, the customer will be held liable for a service fee. No warranty on damage caused by external problems or interference by anyone else (other than Crystal Appliance Repairs technicians) sensing or tampering with the repair. Warranty is NOT applicable to the following parts: discontinued or obsolete parts, refrigerants, filters, access valves, fuses, wires. Warranty against manufacturing defect only. Warranty does not cover damage due to water, high voltage fluctuations or any alteration or tampering by third part technicians. We are not liable for any item or person that is hurt by a malfunction and are not liable if your food goes bad due to lack of refrigeration. If water leaks when we are repairing an item, then we are not responsible for any damage done. If we decide it is best to not offer a warranty, we can make that decision. Crystal Appliance Repairs is not responsible for any damage caused by appliance malfunction. Crystal Appliance Repairs is not responsible for any floor, cabinet, counter damage or water leakage when repairing and/or removing your appliance by Crystal Appliance Repairs technician(s). Crystal Appliance Repairs reserves the right to limit or refuse to provide warranty at its sole discretion. Warranty will be void if: Routine maintenance is neglected, improper use of the appliance, unit is removed/uninstalled, unit is damaged by weather, damage or interference by anyone else (other than Crystal Appliance Repairs) and/ or non-payment of service.

CUSTOMER RESPONSIBILITIES:

  • Ensure an individual 18 years or older is present at time of service.
  • Ensure a form of payment will be available for the Crystal Appliance Repairs technician during the scheduled visit
  • Ensure the appliance is readily accessible to service technician, if you have a stackable washer and dryer dismount the unit before the technician arrives Ex: emptying the appliance if possible
  • Unit must be installed.
  • Keep small children and pets out of the technician’s work area
  • Ensure all pets are controlled when the technician is at the house
  • Do not smoke cigarettes around our technicians

DAMAGE WAIVERS:

It is the responsibility of the customer to familiarize themselves with waivers we have in place surrounding the provision of any services we provide. These waivers are applicable for all work performed and are assumed and accepted once you allow our technician to commence provision of service.

Waiver of Damages When Moving Appliance: You understand there is inherent risk in such movement. There is risk of damage to the machine itself, and to areas surrounding its installation, including but not limited to flooring, cabinetry and counter tops. You acknowledge the service technician is not required to move the appliance. In exchange for his willingness to do so, you promise to hold faultless, both the service technician and Crystal Appliance Repairs, from any and every liability associated with any such damage as may occur in connection with this movement.

Waiver of Damages When Working with Water: You understand the machinery that’s being worked on is connected with the building’s plumbing system, and whenever any machinery is so connected, there is an inherent risk that component failure, imperfect connections and/or other faults could result in unintended leakage and/or flooding within the building, causing significant and sometimes catastrophic damage. Excepting for cases of gross, clearly proven, and explicitly identifiable carelessness by the service technician, you promise to hold harmless Crystal Appliance Repairs, its principals, agents and employees from any and all damages, harms or liability that may result from such an occurrence. By allowing the service technician to commence work, you explicitly waive the right to any contrary claim.

Waiver of Damages from Failed Cooling: You understand, like any machinery, refrigeration equipment consists of a multiplicity of complex components, any of which can fail without warning, and any effort to service and/or repair same carries inherent risk. Diagnoses are not always straightforward, and, even when carefully performed, repair and/or service work may involve imperfections which result in failure of the machinery to perform as intended. Such failures may lead to food spoilage, discomfort, inconvenience, and (particularly in commercial contexts) even loss of revenue as associated with cancelled or failed events, inability to service customers, etc. You acknowledge, by undertaking to service and/or repair your equipment, Crystal Appliance Repairs is not accepting responsibility for any such risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability Crystal Appliance Repairs, it’s agents and employees from any and all such harms. By allowing the service technician to commence work, you explicitly waive the right to any contrary claim.

Waiver of Damages from Lifting Glass Cook Top: You understand, in lifting a glass/ceramic cook top surface to access components below it, there is an inherent risk of breakage. The top is attached with strong adhesive, and it is not always possible to achieve separation without the surface fracturing. While expecting the service technician to exercise every due level of care, you nevertheless recognize the service technician and Crystal Appliance Repairs explicitly refrain from accepting any responsibility for these risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability Crystal Appliance Repairs, it’s agents and employees from any and all such responsibility. By allowing the service technician to commence work, you explicitly waive the right to any contrary claim.

REFUSAL OF SERVICE: Crystal Appliance Repairs reserves the right to refuse service to a customer at the service technician’s discretion. The customer will be held liable for a service fee. Service will be refused if: A customer cannot accommodate the service technician, the customer is being disrespectful or belligerent, if service technician feels threatened in any way or form, a customer is not properly dressed upon arrival of service technician. a customer has been, or is being, disruptive, a customer harasses the service technician, when there are health and safety concerns, when a customer refuses to pay for services and/ or when a customer is intoxicated or under the influence of illegal drugs or illegal drugs are present.

Last updated: February 23, 2020

All Repairs done at your house

Repairs are done on site at your house and we make sure to treat your house with care making sure not to damage anything and we clean up after we are done.

Quick turn around times on repairs

Our technicians carry most Common parts on hand and special order parts available in One or Two days

Guaranteed Work

All our work carry a 3 months warranty t&c apply .